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Every ���ǻ��� student receives a unique username that provides access to ���ǻ���'s various on-line resources. If you are a new��student, you will need to follow these steps to create your username:

1. Go to .
2. Enter the following personal information��when prompted:
   • your seven-digit ���ǻ��� ID��number, which can be found on any official document from the university��(required)
   • your Name��(required)
   • your Date of Birth in the��format of MM/DD/YYYY
   • Additionally, you may need:
     
     • last four digits of��your Home Telephone number, or
     • the last four digits of your��Social Security Number for domestic students
3. Then, enter your choice of an initial Password, which��you will be required to change every 365 days.
4. You will be asked to agree to ���ǻ���'s technology��policies.
5. The system will take a moment to create your username. At this point, the portal will display your user name, and your ���ǻ���-sponsored Outlook account e-mail address.
6. Please record this information��for future reference.

Immediately after you've created your account, you should:

1. Visit to setup your account recovery options in the event you forget your password.
2. Go to to enroll into Duo and set up the Duo mobile app. Additional help can be found .

Please allow 1-2 hours for the Office 365 account (including Outlook) to sync after your ���ǻ��� student account has been created.

1. Go to the ���ǻ��� Outlook website at ��to log into your email account to make sure you can access it. The password will be the one you selected for your my���ǻ��� account.

To submit your enrollment agreement and housing deposit, follow the steps below

Log into your Future Eagle Portal.

1. 2. Click “View Decision”. ��
   3. Scroll down to the bottom of your admissions letter.
   4. Click “Next Steps” to begin the enrollment process.

��Pay with an E-check or CC ��

Housing and roommate information will be available via the portal��July 15��(for fall) and��December 15��(for spring).

For further information, please contact:

Housing and Dining Programs
202-882-3370 or��
housing@american.edu

Office of Admissions
202-885-6000 or
admissions@american.edu

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If you wish, you can grant your parents, guardians, or others the ability to access your academic and administrative information through a special "account" on the��. You may create a separate user name for each individual and specify the level of access you authorize for him or her.

To protect your privacy, the����requires us to obtain your permission, before sharing your educational records.

To grant access, follow the steps below:

1. Visit
2. Sign in with your ���ǻ��� credentials.
3. Click on the��Student Name and Icon.
4. Click on��View/Add Proxy Access.
5. Select��Person��from the drop-down box and add a proxy. If the person you want is not listed, click on��Add Another User��and complete their information to add them to your proxy list.
6. Select the��Permission��for the proxy user. You can select to authorize your proxy to make a payment, view account summary, and/or view account activity.
7. Click��Save,��and then click the��Submit��button.
8. You can add multiple accounts for multiple different proxies.
   
   

When the person you authorized logs in to the����with the user name and password you created, they can access Eagle Service with only the access that you enabled for them. You can modify the access level at any time through Eagle Service.

You can also contact the to have the password reset or to have the account deleted. These accounts are yours to manage, and the Help Desk will only reset the passwords for you or the account holder.

���ǻ���'s tool allows users, with an expired or forgotten password or a locked account, to reset their own password without having to call the IT Help Desk. Users can authenticate using an alternate mechanism or factor, such as answering security questions or validating an SMS code, to access their account.

Steps to set up/update your Security Questions and Answers:
1. �� ��Go to
2. �� ��Enter your ���ǻ��� username (without @american.edu) and password.
3. �� ��Click Sign in.
4. �� ��Click on “Please set up your Security Questions” and click “Clear Answers”.
5. �� ��Follow the prompts to set up or reset the questions and answers.

Please note: If you need to reset your password and do not have the self-service password reset options set up, you can set them up through the site after the Help Desk resets your password. Then, you will be able to use the self-service password reset tool to reset your password in the future.

Steps to reset an expired or forgotten portal password using the Self-Service Password Reset tool:��
1. Go to myau.american.edu and click the link "Reset an expired or forgotten password" below the Password box.
2. Provide your ���ǻ��� username (without @american.edu) and ���ǻ��� ID #.
3. Change your password following the guidelines provided.

End-user benefits include:

• Speed and efficiency: Rather than waiting on hold for a help desk analyst to unlock or reset their account, users are empowered to use self-service, with immediate results and confirmation of success.
• An introduction to automated help: Self-Service Password Reset is one of the first steps for many universities in implementing automation into their services. Unlike traditional password resets, SSPR eliminates the need for a phone call to the service desk and reduces the usual hold time to a mere few clicks of a button for the end user – introducing them to an automated and instantaneous self-help function. Many other service offerings are available via the OIT Self-Service Portal at
• High availability and security: SSPR eliminates the need to talk to a service provider and is available 24/7 via desktop or mobile devices, which help users feel both in control and secure.��

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View your class schedule, grades, finances, and assignments all in one place. Find people, departments, and services. Get directions to a campus building or track the next shuttle bus. Stay up-to-date on campus life with events and news feeds.

Already have the my���ǻ��� Mobile app?

My���ǻ��� Mobile app's versions downloaded before August 19, 2024, are no longer supported. Please remove/uninstall the current versions, including the Ellucian Go app, and then download the new mobile app on your device.

Download the my���ǻ��� Mobile app on your iPhone or iPad

1. ��On your iPhone or iPad, open the app.
2. Tap the Search tab to look for my���ǻ��� Mobile.
3. Tap or click the Get button.
4. Double-click the side button on the right side of your iPhone—or the top button on your iPad—to complete the download. If you use Face ID or Touch ID to unlock your device, you'll glance at your device or touch the Home button to authenticate the download. You might need to enter your Apple ID password to complete the download.

Download the my���ǻ��� Mobile app on your Android device

1. ��On your device, open the or go to on a web browser.
2. Search for my���ǻ��� Mobile.
3. Select��Install.
4. Follow the on-screen instructions to get the app.

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���ǻ��� has partnered with GradGuard/Allianz Global Assistance to make tuition refund insurance available to you and your family.

• Tuition insurance acts as an extension of the University’s refund policy, reimbursing you for your tuition payment, housing and meal fees, and other nonrefundable expenses, if you withdraw for a covered reason at any time during the semester.
• Tuition insurance is optional, and you will pay the insurance provider directly for coverage.�� The tuition insurance may be purchased each semester, up through the end of the second week of classes
• Learn more on .

For an update on COVID 19 coverage, please visit

Please direct questions to�����ǻ���Central@american.edu.

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It is important that the university always has your most up-to-date personal and emergency contact information. Students should review and update their contact information at the beginning of each semester.

Your information can be viewed when completing your housing application (as a new student)

To make updates to your information:

1. Login to the .
2. Under Personalized links, search for Contact Information - Students.
3. Click the corresponding link that appears in the results.
4. Click Change next to the information you want updated.
5. Follow the instructions on screen to complete the change.

Please note that if you are under 18, your parent/legal guardian must be your primary contact.

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���ǻ��� will accept a maximum of 30 credit hours from one or a combination of Advanced Placement (AP), International Baccalaureate, CLEP subject examinations, or other ���ǻ���-approved test credit. All exam scores must be received by the ���ǻ��� Office of Admissions no later than the end of the second enrolled term. Exam scores more than six years old will not be accepted for credit. Advanced credit exams may be applied toward the major or minor, or as elective credit.

For more information, see . You can also visit our exam credit page for complete details.

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���ǻ��� recognizes that students may use names other than a legal name to identify themselves. Students in on-campus and WCL programs who would like their chosen name displayed across many ���ǻ��� systems are invited to submit a chosen name using the process outlined below.

1. The first step to submitting your chosen name is through��. Select “User Profile” on the top-right corner. Then, click on the "Edit Personal Identity" button. Adding your chosen name, pronouns, and gender identity here (all optional) will initiate the different technology and campus systems to update your display name.��Please note,��it takes approximately 24-48 hours��for all campus systems to update.
2. If new students update their chosen name in Eagle Service prior to July 1^st, new student’s One Card (���ǻ��� ID) will be printed with the chosen first name. If the chosen name is updated after July 1^st, new students can email��idcards@american.edu��and request a new card with their chosen name as long as the old card is returned.
3. Updating a chosen name in Eagle Service updates the display name for a student's email address but does not automatically update a student's username (i.e. cz1234a). The first letter of a student's email address��can be changed with a request submitted to the Office of Information Technology Help Desk at��helpdesk@american.edu.

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Please note: The chosen name is not a private name. Your chosen name will display across many campus information systems, so, faculty, staff, and fellow students will be able to see and refer to you by your chosen name. However, not all ���ǻ��� systems have current capacity to display chosen name. For a full list of systems where legal or chosen name show up, and for an FAQ, go to our Chosen Name and Gender Identity Website.

Once your high school degree has been posted, please submit your final high school transcript to the Office of Admissions by June 30

If you elected to self-report your standardized��test��scores as part of your admissions application, a condition of your admission to ���ǻ��� is to provide an official��score��report after submitting your enrollment agreement.

Please submit an official��score��report to the ���ǻ��� Office of Admissions by June 30. If official��scores are not received by��June 30, a hold will be placed on your account, preventing you from registering for spring courses.

There are two ways to submit an official��score��report:

1. Request an official��score��report to be sent from either the SAT or the ACT, whichever you self-reported on your application.
2. Have your school counselor send the official��scores to Enrollment's.

Should you have any questions, please reach out to��your.

During your first login to a Duo-protected system, you will be required to complete the Duo enrollment process. Most account holders will need to enroll a mobile device in Duo. Use the instructions below to enroll a mobile phone or tablet in Duo.

If you've already completed the initial Duo enrollment process, please instead refer to documentation on .

What is Duo Mobile?

Duo Mobile is an app for your smartphone or tablet simplifies the process for authenticating to your ���ǻ��� account. Duo Mobile offers the most flexibility for authenticating to your ���ǻ��� account by providing users a one-tap prompt to respond to, or renewable security codes. Duo Mobile does not rely on SMS or phone call capabilities, making it ideal for situations where you may not have cell coverage or wifi access, including traveling internationally.

Can't Download DUO Mobile? If your phone cannot download Duo Mobile, you can still authenticate using a phone call or text message. See the available , which includes details on the other types of devices that the enrollment process can accommodate.

Self-Enrollment

1. During the first enrollment, users will receive a brief introduction to the Duo platform. Click Next to proceed through the introduction.
   
   
   
2. After the introduction, select an enrollment option. We strongly recommend Duo Mobile, for enrolling a mobile device.
   
   
   
3. In the field provided, enter your phone number and click Add phone number. If you are setting up Duo Mobile on a tablet, click I have a tablet to proceed.
   
4. Confirm the phone number appears correct, then verify ownership of your phone by having DUO call or text you a verification code. Enter the code, then click Verify.
5. With your phone number added, follow the on-screen instructions to download the Duo Mobile app to either your iOS or Android device.
   
6. A QR code will display on-screen. Open the Duo Mobile app to scan the displayed QR code to complete the Duo Mobile setup.
7. You're now enrolled in DUO. Click Continue to enroll other devices or complete your first Duo authentication.
   

University College (UC) is the oldest and largest full-year Living-Learning community at ���ǻ��� for first-year students! UC students live in first-year residence halls with their Complex Problems classmates. Students join a cohort – a group of UC Complex Problems seminars based around a theme – and holds community events throughout the academic year.

UC is open to all first-year students from all schools and majors who live on campus and who are not already participating in another Living-Learning Community. A great bonus is that there are no additional financial commitments to be a part of the UC program!

Students who are part of University College (UC) will be able to:

• Actively participate in their Complex Problems seminar
• Attend and participate in events and trips hosted by UC faculty and staff that help get you connected to the ���ǻ��� and DC communities.
• Develop and maintain positive relationships with UC faculty and staff.
• Develop and maintain positive relationships with peers.

For more information, please visit the University College (UC) website.